Managed Services

A healthy business grows and succeeds and that’s what we want for each and every one of our clients.
When the technology you use for your operations is hindering rather than helping you, it sucks up time, money and energy, distracting you from focusing on your business goals. Why not outsource all of your IT concerns under one simple service? Novel Overseas Corporation is proud to not only service our client’s IT needs, but to partner with them to power exponential growth and success. When clients wish to outsource their entire technology operations and onsite support services our teams devise solutions that effectively take on that responsibility through our Managed Services. Our Managed Services and Resources division consistently applies the best practices possible related to the outsourcing of day-to-day IT management responsibilities, as a strategic method for improving operations. This can include outsourcing production support and lifecycle build/maintenance activities. Novel Overseas makes us your IT department, taking responsibility for the architecture, ongoing maintenance and security monitoring of the entire infrastructure, on-premise and in the Cloud.

The benefits of Novel Managed Services:
Comprehensive Management and Support

As your IT department, Novel Overseas offers a fully-staffed network operations center and help desk that is always available to address your IT concerns. Our staff of trained and certified on-site engineers becomes your staff of engineers to see to any need you may have. 24/7 remote monitoring and after-hours support means that any problems you encounter can be addressed as they happen, not just in the next business day, and our ensured one-call problem resolution keeps you from having to play phone tag with us. You can enjoy the peace of mind that comes with knowing your technology is up to date and relevant as we become your one source for any hardware and software that you may need. With Novel Overseas as your technology partner, your IT infrastructure gets the attention it needs, when it needs it.

Strategic Partnership

Novel Overseas is not just an IT expert; we strive to partner with businesses to help make them better by providing unbeatable IT management and consultation services. With Novel, you can forget about dealing with inconvenient and unreliable third-parties, because we manage them for you. To ensure that your technology can support you business’ growth, we meet with you for quarterly business reviews and annual strategic planning, which helps to manage your plans for expansion and growth.

One Simple Rate

The best part is that this all-inclusive service comes at one simple rate. We ensure that your monthly expense is reasonable and expected, with no surprise fees that increase the cost. Our flat fee programs are flexible, and offer the unlimited proactive and reactive service in which we pride ourselves.